Thank you for shopping at Herre & Dame. We value your trust and are committed to ensuring a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- You have 5 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Please ensure the original tags are intact and included with the returned product.
- Some items, like undergarments or swimwear, may not be eligible for returns due to hygiene concerns unless they are faulty.
- Returns and Exchanges are only possible when there is an issue in size.
- Returns and Exchanges are not valid on SALE items.
Refunds
- Once we receive your item, our team will inspect it and notify you on the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
- You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
Exceptions
If you received a damaged or defective item, please contact us immediately at herredame.contact@gmail.com with details of the product and the defect. We will work swiftly to address the issue and ensure your satisfaction.
Sale Items
Sale items can be refunded, but note that the amount refunded will be the sale price at which you purchased the item, not the original full price.
Contact Us
If you have any questions on how to return your item or about our return policy, please contact us at herredame.contact@gmail.com.
